Support
How can we help?
Answers to common questions, and a real person on the other end of the email when you need one. También respondemos en español.
Email us
Write to support@heylisto.app. Including your Support ID (Settings → Support ID) helps us look into Pro and AI questions faster — it doesn’t identify you personally.
Getting started
No account needed — open Listo, tap +, and start a list. Read how Listo works for a full tour.
Pro & billing
Subscriptions are managed by the App Store or Google Play. Cancel or change your plan from your store account’s subscription settings.
Privacy & data
Your lists sync privately to your account. See the privacy policy for exactly what is stored and who can see it.
Troubleshooting
Common questions
¿Necesitas ayuda en español?
Escríbenos a support@heylisto.app en español: una persona de verdad te responde. Si es sobre Pro o la IA, incluye tu ID de soporte (está en Ajustes). Dentro de la app, Ajustes → Cómo usar Listo tiene una guía completa en español, y la página principal también está en español.
Voice says it can’t reach the service.
Voice lists and the other AI features need an internet connection to reach the Listo AI service — everything else works offline. Check that you’re online (some public and guest Wi-Fi networks block apps), then try again. Your recording is never saved to your library unless the list comes back and you tap Save.
Voice capture didn’t pick anything up.
Watch the level bar while you speak. If it doesn’t move, the microphone isn’t receiving sound: close any call, voice memo or meeting app that may be using it, disconnect a Bluetooth headset that may have taken over the input, and make sure nothing is covering the microphone.
If the bar moves but the list fails, check your connection and try again. If it keeps happening, email us with your Support ID.
I used my free AI try. How do I get more?
Free installs can try voice lists and the AI List Builder once each. Listo Pro includes 150 voice lists and 150 AI plans every month. Everything else in Listo stays free and unlimited.
I subscribed, but Pro isn’t showing.
Make sure you’re signed in to the same App Store or Google Play account you subscribed with, then use Restore purchase in Listo. If Pro still doesn’t appear, email us your Support ID and we’ll sort it out.
How do I move my lists to a new phone?
Install Listo on the new phone, then, from the old phone, invite the new one to each list you want to keep (open the list and choose Share with people). You can also export everything under Settings → Account → Export my data, or share any list or note as text.
How do I delete my data?
Delete individual lists and notes from the Archive. To delete everything, go to Settings → Account → Delete account and data — this erases your account and all its lists from our servers and your device. Uninstalling alone does not delete your account. If you no longer have the app, email us. To delete the records tied to your Support ID on our AI service, email us that ID.
Is there a guide inside the app?
Yes. Open Settings → How to use Listo for a short guide to lists and planners, the AI List Builder, both kinds of sharing, voice, and splitting costs — in English and Spanish.
Nothing shows up in My tasks.
My tasks collects items assigned to you, so Listo needs to know which name is yours. On a planner, open People and tap This is me on your name. Items assigned to that name, on every list, then appear on Home.
I’m not getting due date reminders.
Turn on Settings → Due date reminders and allow notifications for Listo in your phone’s settings. Reminders arrive at 8:00 on days something assigned to you is due, so My tasks needs to know your name first (see above).
How do I change the language?
Listo follows your phone’s language by default. To choose English or Spanish yourself, open Settings → Language.
How do I report a bug or suggest a feature?
Email support@heylisto.app. Tell us your device, app version (shown in Settings) and what happened — screenshots help. We read every suggestion.